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Claim scenario

From parrot pranks to paw-some protection

Animal clinic navigates liability claim

Evan owns an animal clinic where he treats all sorts of pets. One day while in the waiting room, dog patient Arya was spooked by parrot patient Buffet, causing her to have an accident on the floor. Before the accident could be cleaned up, a client walked through the door and slipped in the mess.

Unfortunately, the client broke her wrist in the accident and decided to file a liability claim against the animal clinic alleging negligence.

Thankfully Evan has a comprehensive insurance policy including general liability that covered the cost of the liability claim. The insurance policy covered medical expenses, legal fees, and settlement costs. Without insurance, Evan would have been responsible for all the fees out of pocket,  potentially causing a significant financial burden.

Download a PDF to share with your veterinarian clients.

For more information, contact the Victor Small Business team at

* The claims scenario is strictly documented for illustrative purposes only and provides an example of what a policy could cover. It is intended to provide a general overview of the program described. Please remember only the insurance policy can give actual terms, coverage, amounts, conditions and exclusions. Program availability and coverage are subject to individual underwriting criteria.

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